Customer Care Engineer (Plumbing Background) | Permanent | Norfolk
Salary: £25,000 - £31,000 + van / fuel card / medical / pension
Location: Norfolk
A leading Regional Main Contractor that builds, refurbishes, and regenerates homes and communities across the UK has an excellent opportunity for a Customer Care Engineer with a plumbing background to join them on a permanent basis, based in their Norfolk Region.
The company is an innovative and ambitious business that combines its industry expertise and unrivalled local knowledge to help transform communities and leave a lasting legacy everywhere they work.
They are looking for a hardworking and committed Customer Service Engineer with a plumbing background to deliver excellent customer service; managing and delivering post-contract services to their clients and purchasers, improving their customers' journey and enhancing satisfaction results.
Role Overview:
* Liaise with occupants and carry out effective backup cover to subcontractors.
* Limit the extent of damage by making safe in the event of emergency works.
* Responsible for health and safety to both operatives and the occupants of the property.
* Finalise the completion of defects liability works where the subcontractor fails his obligations or any material faults.
* Health and Safety – All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others.
* Equality & Diversity – All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory.
* Developing relationships with purchasers to identify areas of improvement and design out, in order to maintain a customer-friendly company.
* Provide monthly report of defects found at home demonstration handover and courtesy call.
Ideal Candidate:
* The successful applicant must be willing to travel throughout the whole of the East Anglia region and will be able to demonstrate a proactive attitude towards achieving successful outcomes in the following areas:
* Hold a Plumbing qualification.
* Experience in the building industry.
* Knowledge of NHBC requirements.
* Proven experience in customer care is essential, along with excellent communication and organisational skills.
* Delivering quality.
* Meeting deadlines.
* Full driving licence.
* Adhering to Service First principles.
* Compliance with the Company’s policies and procedures in respect of Health, Safety, the Environment, LIMS, IT, and Human Resources.
* Multi-skill capabilities with a track record in a proactive approach to resolving a wide range of defects.
* CSCS card is beneficial.
If you are a Customer Care Engineer with the right experience and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573.
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