A state-of-the-art family owned Cosmetic and Aesthetic Clinic that was founded in 2004. Zenith Cosmetic Clinics is a multidisciplinary aesthetic clinic based in Nottingham and London, offering the most advanced and innovative techniques for surgical, non-surgical and dental treatments, it also offers its very own operating theatre. Zenith Cosmetic Clinics is home to an experienced team of world-renowned surgeons, clinicians, and dentists, who are experts in their individual fields and able to deliver the highest standard of care to patients.
Main Purpose of Role & Skill Set Requirement
This role is a multi-functional position concerning patient contact. Through telephone and computer communication, this role assists patients with their queries on clinical treatments and enquiries about their treatment plans and reservations. This role is also the first point of contact through sales and therefore vital to making a good first impression. It serves as a business development and sales role, providing sales solutions to patients as well as coordinating patient journeys once treatments are booked. An empathetic nature and excellent people skills are essential for this role, along with proficient IT skills.
Role Purpose
* Handle patient enquiries.
* Engage with patients in an ethical and professional manner at all stages of the patient journey.
* Be informative and knowledgeable about all treatments, delivering factual and appropriate information according to patients’ needs.
* Consult with patients seeking surgical procedures and achieve conversion targets by booking them in with the appropriate surgeon.
* Be tactful, empathetic, and understanding when dealing with patients and their concerns.
* Ensure all customer data is accurately recorded on the CRM database and maintain relevant concise data.
* Maintain patient confidentiality at all times.
* Input all patient contact data and file notes on clinical systems.
* Convert enquiries to consultations and consultations to sales.
* Follow up with patients after their initial consultation to book treatments and move forward with their treatment plans.
* Take deposit and balance payments as per our deposit/payment policy.
* Inform patients of finance options and process paperwork appropriately.
Job Types: Full-time, Permanent
Pay: From £12.50 per hour
Additional pay:
* Commission pay
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Nottingham NG7 1LY: reliably commute or plan to relocate before starting work (preferred)
Education:
* GCSE or equivalent (required)
Experience:
* Sales: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 26/01/2025
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