About the Team
The Client Operations Administrator will provide a fundamental service to fee earners across the business, as part of the newly created Client Operations Team in Leeds. The new team will oversee, manage and action all firmwide onboarding and invoicing across rating, advisory/consultancy and agency/transactional services. This role will have a firmwide remit and in time may become a SME in a particular work type.
Main responsibilities
• Ensure all invoices are drafted and finalised in a timely manner
• Ensure all jobs are added to the client management system within 7 days of instruction
• Support the Client Operations Team Leaders & Manager by ensuring work is completed to a high standard.
• Support Team Leader by following up with fee earners and advising on expectations, requirements and process for onboarding and invoicing.
• Ensure you remain compliant for internal and external audits.
• Deliver a positive experience to the business during the onboarding and invoicing phase.
• Ensure you maintain regular communication with our compliance team to support the onboarding process.
• Supporting the credit and re-issue process.
About you
• Excellent knowledge of the firm’s systems or equivalent systems
• Excellent communication skills
• Ability to follow the onboarding process from start to finish
• Ability to liaise with all levels across the business
• Highly organised with the ability to manage your time
• A high level of attention to detail and comfortable working within processes
About Newmark
We offer expansive reach through a global platform. We provide independent, intelligent and relevant advice based on detailed market knowledge and sector understanding. Our expertise covers capital markets, planning and development, valuation, corporate real estate advisory, asset management, lease consultancy, building consultancy, property management and business rates services. Whether you are a property owner, investor, occupier or developer, together we have the expertise and relationships to deliver the best property solutions for your business. A world leader in commercial real estate, Newmark’s company-owned offices, together with its business partners, operate from approximately 180 offices with nearly 6,700 professionals around the world.
What is it like to work at Newmark?
Our commitment to our employees health and wellbeing is highlighted in our social and people agenda. How we build long term, sustainable relationships with our people, our communities and the societies within which we do business is of the upmost importance both internally and externally. Our Green Ambassadors support our campaign for sustainability in the workplace. Meeting once a month, you can share ideas with the committee to help establish steps towards a greener workplace.
Salary and benefits
• Salary: competitive based on market and professional experience
• 26 days’ holiday per year, plus Bank Holidays and extra days at Christmas and New Year
• Pension – We match your contributions up to 8% (after initial probationary period)
• 26 weeks full maternity pay
• 6 weeks full paternity pay
• Private Medical Insurance with Vitality
• 1 paid volunteering day per year to help give back to our local communities
• Performance related staff profit share scheme
• Wellbeing allowance which can be used for either physical or mental wellbeing activities
• Access to Peppy for you and your partner – Support through underserved areas of health that fall through the gaps all too often – menopause, fertility, having a baby and men’s health
• Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva
• Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates
• Interest Free Season Ticket Loan
• Interest Free Rental Deposit Loan
• Group income protection scheme