Account Director (Building Servcies)
Newly Awarded Contract : Westminster
Commercial Facilities Management
GBP 100:110,000 Salary
Car Allowance
Annual Bonus
Healthcare
Our client are well:established in the UK and globally as a FM and property/M and E services provider, who seek an experienced and technically qualified Account Director to ensure the delivery of planned and reactive services across a newly:awarded and high profile campus in the West London area,close to the Kensington area. This is a mixed:use development, comprising commercial office space, events, retail and residential, and ideally will require someone with experience of running a mobilisation or handover from large:scale refurbishment. Guideline salary for this position is circa GBP 100:110,000 salary along with a competitive package which includes annual bonus, car allowance and healthcare as well as standard benefits.
This role offers a rare opportunity to take over an account from its inception, with the successful individual involved in the various mobilisation and recruitment stages and having full input of the engineering and management team appointments, shaping their team to deliver a 5* service for the customer who have ambitions of delivering a premier workplace and entertainment hub in the West London area. As such they seek an articulate and personable operator who can win hearts and minds and drive a best in class FM and engineering delivery across the account.
This role will provide leadership, development and performance management across a high profile, multi:use destination campus in West London. The individual will supplystrategic, tactical and technical operational leadership and direction across multiple workstreams and complex stakeholder map and commercial model, and lead a multi:faceted team of Contract Managers, and a wider engineering to ensure exceptional service delivery at what will become a globally recognisable destination venue.
Candidates must be fully qualified in either electrical or mechanical engineering, with at least five years of demonstrable experience in an Account Manager / Director role within a commercial mixed:use environment.
Duties will include:
Leads and develop dedicated account / contract teams.
Set the strategic direction for the team.
Deliver the strategic goals / direction of the sector
Member of companies extended leadership team comprising FM organisation and supply chain partners working with a "one team" ethos.
Manage the P and L of contracts including sales/growth/costs and WIP/Debt management including fee revenue targets and stretch objectives.
Establish a robust governance framework that drives collaborative working relationships with all stakeholders and suppliers.
To identify opportunities and work with wider stakeholders to develop associated operating models to add more value to providing additional/alternative services and methods of delivery to drive business development of the Contract.
Full understanding of Contract SLA and KPI and delivers these whilst ensuring industry best practice.
Set priorities for the team to ensure task completion, coordinates work activities with others.
Build Partnerships with Client and Colleagues through open transparent and timely communication.
Ensure a professional image is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.
Adapt management style to meet changing needs of the business or operational circumstances.
Inform the Divisional Director of all contract issues that are likely to impact internally or externally.
Provide support and coaching for Direct reports.
Ensure technical support and infrastructure is maintained at all times for the effective operation.
Ensure an effective process is in place for change management and governance of the estate and contract.
Prepare and conduct presentations/proposals when required that are suitab