Job Description
Job Title: Customer Service Representative
Location: Newcastle
Rate: £17p/h inside IR35 through umbrella.
Duration: 3-6 month contract with potential to convert to permanent
The working hours are between 8am and 10pm, Monday to Sunday under a 6-8 week shift rotation, allowing you to plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared among all colleagues.
Our client has a long-established partnership with a major UK high street bank, where we manage their personal lending business. We provide support to customers calling us with enquiries and requests about their loan accounts.
They are looking for colleagues to join our team of Customer Service Advisors, putting our customers at the heart of everything we do every day. Is that you?
Do you have a passion for helping make things simple and easy for customers?
Do you enjoy tackling more complex requests that may require teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better, getting it right the first time?
If so, this is a role you will be interested in.
What the Company Offers You:
A salary up to £23,500 depending on experience.
A competitive benefits package consisting of private medical insurance, gym membership discounts, contributory pension scheme, and 25 days of annual leave.
Mental health first aid support
Plus, much more on offer.
What is Needed as a Customer Service Advisor:
Sociable, helpful, and eager to provide excellent customer service.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and accurate.
Keen to take responsibility for managing customer information in line with GDPR.
Experience working with computer systems.
A team player who enjoys collaborating with teammates to deliver outstanding customer service and work together to identify continuous improvement ideas.
Achieve core Key Performance Indicators.
Work Environment:
The role is office-based within Newcastle, Cobalt Business Park, with easy access to bus and train links.
If you have the skills for this role, please apply now!
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