Key Responsibilities
:
The successful candidate/s will be working within a small team from a shared inbox to
provide comprehensive legal support to our Paralegals & Solicitors. You are expected to
have open communication with your colleagues and work as an integral part of the team
to meet/exceed common firm goals.
We work in an incredibly fast paced, high-pressured environment (we really cannot
stress this enough) so it is extremely important that you respond to all of your emails
throughout the day, understanding the sense of urgency associated with instructions
received and prioritise accordingly.
You can expect your workload to include a variety of the tasks below but it is not limited
to this list:
* Answering calls including taking new enquiry details swiftly but accurately from
potential clients and transferring to case handlers to provide complex legal advice;
* Obtaining and combining dates of availability for trial Counsel and Experts daily;
* Resulting cases in court the same day;
* Opening client files upon receipt of instructions;
* Booking Counsel and Experts daily to attend all court hearings;
* Chasing responses daily as instructed, from the courts, prosecution, police, GP
surgeries, hospitals, clients, witnesses etc.;
* Chasing & taking payments from clients, raising invoices;
* Drafting correspondence and documents daily to assist the case handlers;
* Contacting the court daily to confirm listing details for all hearings in court the next
working day then confirming listing details to all parties required to attend;
* Collating and sending briefs to counsel and/or chambers for all court hearings;
* Collating case law cited in skeleton arguments/applications and producing
corresponding index of enclosures; and
* Preparing claims to recover costs from the court for clients at the end of successful
cases.
Person Requirements:
* An optimistic mind-set/approach;
* Enthusiastic, passionate & motivated by helping others;
* Reliable – punctual with an outstanding attendance rate;
* Resilient;
* Proactive and highly productive;
* Accountable and solution orientated;
* Approachable and non-judgmental of our clients and the allegations they face often
including drink driving and drug driving;
* Strict adherence to our duty of confidentiality; and
* A preference of working as a team rather than independently.
Skills and Competencies:
We are looking for unique individuals who possess all of the skills and traits below.
However, it is equally as important that this list resonates with you too, otherwise we may
not be the firm for you:
* At least 3 years’ administrative experience is essential (legal is preferable);
* At least 2 years’ experience using Proclaim or an equivalent case management system
is essential;
* Strong IT skills including using Outlook, Word and Excel;
* Excellent communication skills including telephone customer service;
* Strong prioritisation skills – an awareness of urgency in the industry we work in;
* Strong organisation skills – experience of responding and dealing with all
emails/instructions the same day (no backlog of more than 24 hours);
Qualifications
* GCSE’s in English, Maths and IT at Grade C or above;
Training
* We hold the position of the market leader in the niche of motoring law. This is a highly
technical area of criminal law where even the most experienced general crime solicitors
have little knowledge of the various strategies we apply to our cases.
* Our Legal Assistants are not here to do general basic admin, often the case at large
law firms, the role is much more comprehensive and fast paced as detailed above. We
expect very high standards and maintain those with regular performance management
and training for all new starters regardless of experience.