We are recruiting for a Service Advisor to join our Audi Dealership in Birmingham. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary of up to £30,000 plus benefits with a bonus OTE of £35,000. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities
* Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
* Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
* Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
* Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
* You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
* A well-presented individual with a desire, attitude, and character to succeed.
* Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
* You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
* Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Benefits
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer & professional qualifications
* Free Parking / On-site Parking
* Company Events
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