89988 - Kent, Surrey, and Sussex Performance Manager
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: South East
City/Town: Brighton and Hove, Guildford, Maidstone
Building/Site: NPS 47 GRAND PARADE BRIGHTON, BN2 9QA, NPS 56-58 COLLEGE ROAD MAIDSTONE, ME15 6SJ, NPS COLLEGE HOUSE GUILDFORD, GU1 4RS
Grade: Other
NPS Pay Band: 5 National
Post Type: Permanent
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? Yes
Overview of the job
Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level.
Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities.
Identifying local performance and quality issues and developing initiatives in response to the identified issues.
Summary
As a member of the team, the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Lead PS performance management
1. Lead on the maintenance of national performance standards.
2. Research, investigate and report on the reasons for performance at the regional level.
3. Undertake and analyse surveys of internal and external customers.
4. Carry out data audit exercises and quality inspections as required.
5. Respond to internal and external requests for performance monitoring information, training or support at the regional level.
6. Maximise the potential use of IT systems and databases in respect of performance management.
7. Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions.
8. Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness.
9. Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives.
Support quality assurance
1. Contribute to the PS performance and quality improvement strategy.
2. Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders.
3. Support the delivery of practice development in the PS.
4. Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions.
5. Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions.
6. Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG.
Develop Team and Partnership Working
1. Develop productive working relationships with colleagues and stakeholders.
2. Contribute to team and organisation’s understanding of its stakeholders and customers.
Plan and organise
1. Contribute to programme implementation.
2. Share knowledge and good practice to inform innovation and improve service delivery.
Communication
1. Providing information, feedback and advice.
2. Participate in meetings where appropriate.
Use information to take critical decisions
1. Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed.
2. Develop and utilise data to identify trends.
3. Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence.
Diversity and Equality
1. Contribute to a culture and systems that promote equality and value diversity.
2. Implement the diversity policies of the service.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Behaviours
1. Managing a Quality Service
2. Working Together
3. Changing and Improving
4. Seeing the Bigger Picture
5. Delivering at Pace
Experience
1. Demonstrate experience of executing organisational strategy.
2. Demonstrate experience of diversity and equality matters.
3. Demonstrate experience of stakeholder management.
4. Demonstrate experience in using a range of software packages to present, analyse & undertake report development.
5. Operational experience of working in a Probation setting.
6. Experience of quality systems and implementing quality improvement initiatives.
Technical
1. NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
2. Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
Eligibility
All candidates are subject to security and identity checks prior to taking up post.
Support
* A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
* To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or email Moj-recruitment-vetting-enquiries@gov.sscl.com);
* To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
* To the Civil Service Commission (details available here).
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Behaviours
1. Managing a Quality Service - 250 word limit
2. Working Together - 250 word limit
3. Changing and Improving - 250 word limit
4. Seeing the Big Picture - 250 word limit
5. Delivering at Pace - 250 word limit
Experience
Statement of Suitability - 1000 word limit
Technical Skills
1. Highly developed ICT skills across the full range of Microsoft Office applications - 250 word limit
2. Knowledge of probation systems for recording, such as nDelius and OASys - 250 word limit
3. Proficient user of Business Objects - 250 word limit
4. Advanced user of Microsoft Excel - 250 word limit
Interview stage assessments
There is 1 interview stage for this vacancy.
Behaviours
1. Managing a Quality Service
2. Changing and Improving
3. Seeing the Big Picture
Strengths may also be assessed at interview but these are not shared in advance.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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