Permanent
22.5 hours per week(flexible - 3 full days or 4/5 shorter days)
Rugby - office based(hybrid possible)
£30k - £33k DoE (actual salary £18k - £19.8k)
Our client, a small benevolence fund charity within a larger organisation, are looking for a Grants & Services / Benevolence Officer to join their small, friendly team. This role involves regular communication with vulnerable people and talking about sensitive, personal matters, so it is imperative that you are comfortable with this and have some experience in this area.
The key responsibilities of a Grants & Services / Benevolence Officer:
1. Serve as a friendly and helpful first point of contact via webform, email, or phone to welcome individuals seeking support to ensure they feel comfortable and informed about the charity's services
2. Engage with potential applicants through telephone or video calls and by asking relevant questions to understand their circumstances to assess their eligibility for support
3. Provide clear guidance on the charity's grant criteria, services, and application process
4. Prioritise urgent cases and identify safeguarding concerns early
5. Provide tailored advice...