We are currently looking for 2 new colleagues to join our friendly, busy Continuing healthcare (CHC) admin team where colleagues work together to meet the needs of the service.
The post holder will play a key role in supporting the CHC service byproviding an effective and competent level of clerical support in a client-focused service.
Our ideal candidates will have excellent administration experience with working knowledge of MS office packages, however we would also welcome applications from those who have recently studied business/IT and are looking for their first role.
You will have good interpersonal and communication skills to deal with sensitive and confidential information. Be able to use your own initiative and also work as part of the wider administration team and demonstrate a willingness to help others.
You will be required to work from our offices with flexibility to work part of the week virtually from home if you wish. We can provide the appropriate IT equipment, however there is an expectation that you will have a suitable home environment in which to work from.
Main duties of the job
In this role you will be dealing with CHC applications for numerous funding streams, all of which follow varying policy and processes which require ongoing administration support to ensure an excellent service to all users.
You will be involved in dealing with day-to-day queries by telephone and email; creating and maintaining electronic records on our databases and filing systems; completing and sending correspondence. You will also need to maintain confidentiality of information relating to service users and deal with calls in an empathetic and sensitive manner.
Working for our organisation
NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.
By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:
* improving the health of children and young people
* supporting people to stay well and independent
* acting sooner to help those with preventable conditions
* supporting those with long-term conditions or mental health issues
* caring for those with multiple needs as populations age
* getting the best from collective resources so people get care as quickly as possible.
Working with us
We are always keen to hear from people who would like to work with us, and we positively encourage applications from all sections of the community regardless of sex, sexual orientation, racial origin or disability.
You can look forward to excellent benefits including discounts in store and online, optional pension and life assurance, flexible working options, salary sacrifice vehicles and cycles and much more.
Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
PLEASE NOTE : To view the full job description and person specification, please view the supporting information.
To be an employee of the NHS you need to successfully complete the following:
* Identity checks
* Professional registration and qualification checks
* Employment history and reference checks
* Work health assessments
* Criminal record check standards
* Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Person specification
Qualifications
* Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role
* Evidence of continued personal development
Experience
* Working experience of Microsoft Office including Word and Excel
* Previous experience of working in an administrative environment using computerised data systems
* Previous experience of providing and receiving complex and sensitive information
Skills and knowledge
* Use own initiative to plan, organise and prioritise workload
* Follow role-related policies
* Effective team player with the ability to multi-task and react to busy periods to support colleagues
* Clear communicator with accurate data entry and telephone skills
* Ability to make judgements involving facts or situations
* Translating and recording information for minutes/notes
PLEASE ENSURE THAT YOUR APPLICATION CLEARLY REFLECTS THE CRITERIA LISTED WITHIN THE JOB DESCRIPTION AND PERSON SPECIFICATION.
We positively encourage applications from all sections of the community regardless of sexual orientation, sex, racial origin or disability. We are committed to equal opportunities.
Please note that if a vacancy is marked ‘internal’ your application will not be considered if you do not fall within that category.
In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
The ICB is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.For further information contact Carver Tedstone our anti-crime specialist from TIAA c.tedstone@nhs.net
Please note that information submitted in your application via NHS Jobs will be transferred to a third party e-recruitment system Trac for the management of the recruitment process. Your data remains confidential. Your data will not be shared with any further parties.
Should you be unsuccessful please be aware that your job application and related documents will be retained confidentially for a period of 13 months.
If you have any questions relating to this, please contact the Data Protection Officer by email
Please note that if you have not received a reply within 21 days of the closing date you must assume that, on this occasion your application has been unsuccessful.
If you are invited for interview and the position requires aDBS check please see link below for guidance on completing the form.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via e-mail to advise you to book your interview slot. Please ensure you access your NHS Jobs e-mail account regularly once the position has closed.
If you are unsuccessful at the shortlisting stage and wish to obtain feedback regarding your application, please contact the manager of the post as shown in the vacancy advert.
Employer certification / accreditation badges
Name Continuing Healthcare Job title Team Manager Email address ciosicb.chc@nhs.net Additional information
We will be happy to answer any questions you may have regarding this role.
Please email our generic mail box in the first instance.
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