Company Description
Accor's Ibis Newcastle have an exciting opportunity for a rising star to join the team as a Hotel All Rounder in a thriving and exciting environment!
Job Description
* Working across both Reception and Housekeeping
* Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
* Checking guests in and out and maintaining accurate guest accounts
* Taking bookings, providing helpful information & entering reservations
* Answering guests queries in a timely and efficient manner.
* Addressing guest requests and handling guest complaints in a positive manner.
* Assisting in Food & Beverage service
* Working in Housekeeping, cleaning guests rooms and servicing
* Strong attention to detail
Qualifications
* Previous hotel front office reception experience preferable
* Professional telephone manner and exceptional customer service skills
* Positive, friendly, and guest-oriented
* Strong attention to detail
* Flexible and ready to work across a seven-day roster, including weekends and holidays
* RSA
Additional Information
* What is in it for you:
* ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
* Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face to face)
* Opportunity to develop your talent and grow within your property and across the world!
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