Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023. FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. Role Overview We are looking for an enthusiastic Manged Services Account Manager with a keen interest, understanding and passion for technology, to help us manage and develop our customer portfolio, both by generating appointments with new prospects, supporting with commercial proposals to existing customers and working with our commercial team to respond to inbound or other lead generation activities. The person must be professional and friendly, plus have the confidence represent FluidOne and the quality service we provide. Responsibilities Managing a portfolio of clients and creating a trusted relationship with them. Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers. Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business. Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects. Working with the Technical teams to spec out and quote project work. Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects. Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams. Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports. Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients. Helping clients understand new technology solutions and how to protect them. Preparing for, organising, and undertaking Discovery Audits for new/potential clients. Organising and chairing New Client On-Boarding Planning and Review meetings. Requirements Excellent communication skills including proficiency in English Proven track record in the IT industry working for a reseller – Basic Technical Knowledge of IT Systems and Networks - Preferable but not essential Good IT skills, use of Windows Office, CRM Systems such as Sales Force Excellent people, communication and presentation skills Flexibility and good work ethic, as well as a team player A friendly and outgoing personality A professional appearance with good time keeping Hybrid working – 3 days in the Camberley Office – 2 Days WFH Driving Licence. Benefits after probationary period Employee Assistance programme (EAP) Life assurance (3 x salary) Discount Platform Pension contribution- 5% company contribution Generous Holiday Entitlement One day off for Birthday Half price internet connectivity Ride2Work scheme Department incentives Volunteer day scheme