Create inpatient and surgical bookings on our patient administration system. Provide high quality, accurate, communication with patients at all times. Liaise with patients to answer queries in a courteous, professional and efficient manner. Act as a liaison to Consultant users and secretaries to ensure that they are fully appraised of their diary commitments. Act as a liaison for clinical and non-clinical teams to provide accurate, contemporaneous updates of the theatre diary via the scheduler system. To be responsible for ensuring patients are reviewed, by all departments, in a timely manner in line with the booking process procedure, prompting teams as required. Where required, ensure patient payments are processed in a timely manner. Where applicable, update RTT clocks as and when required and to have a good understanding of RTT. Where applicable, liaise with Insurance companies regarding authorisations. To be responsible for the health, safety and welfare of yourself and others whilst at work, including colleagues, residents and visitors to the Home and for alerting the officers responsible to any hazards or potential risks to health and safety. To be fully conversant with the HMT policies relating to Safeguarding of Vulnerable Adults and Whistleblowing. To ensure compliance with the HMT Information Governance Policy and GDPR, maintaining an appropriate level of confidentiality around issues that may be personal or commercially sensitive. To ensure compliance with National and local Infection Prevention and Control guidance and policies Establishing and maintaining positive working relationships both with colleagues, residents, visitors and other health professionals and agencies. To act as an ambassador for the HMT company Vision. Ethos and Values. To promote equality and diversity at all times and across all work activities, with an emphasis on protected characteristics and promoting Fairness, Respect, Equality, Dignity and Autonomy (FREDA) To adhere to HMT policies and procedures. Attend mandatory training days / courses, on or off site, as per contractual agreement and role requirement To undertake any other duties and accountabilities which would be lawful, reasonable and appropriate to the role.