The Opportunity
This is an exciting temporary 12-month opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales.
The Assistant Housing Officer role is to deliver continuity of service to residents during times of Housing Officer absence and peaks in demands on areas. We are currently looking for an Assistant Housing Officer to work within the Housing Team and the role will be covering the North Wales area – Flintshire, Denbighshire and Conwy.
Who are we looking for?
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be addressed, and manage expectations. You will record information accurately to reflect the circumstances of residents and what matters using outcome stars, making appropriate referrals for support or intervention with external agencies and services as necessary. You will have an understanding of the housing systems that means you deliver housing services that achieve what matters to residents.
You will be an excellent team player keeping officers across departments updated on actions you have taken by ensuring these are recorded on ICT housing systems promptly and accurately. Always seeking to improve on service delivery you will identify where improvements can be made in the systems you work in and use resident feedback to assist this.
You will have a driving license and access to a vehicle as you will be expected to attend sites as required.
Do you have:
To help us deliver an excellent service you must have a proven track record in the following:
1. Strong oral and written communication skills.
2. Identifying the right problem to solve.
3. Supporting sustainable communities.
4. Confidence in decision making.
5. Be approachable and supportive.
What will you be doing?
Reporting directly to the Housing Manager you will be required to cover duties when housing officers are away from their patch during times of sickness, holidays or training to ensure that the purpose of the housing systems are achieved; helping people pay their rent, helping people find the right home with the right help and helping people to feel safe in their homes and communities. As an important additional resource to Housing Managers teams, you will be called on to deliver housing services as required and will therefore be flexible in your approach and willingness to be deployed as the need arises.
Want to find out more?
For further information about the role please view the role profile in the recruitment pack attached, or why not arrange an informal conversation with Deb Ward, Housing Manager deborah.ward@wwha.co.uk.
Who are Wales & West Housing (WWH)?
• A large, well established employer – over 800 employees across the WWH Group, which includes our two subsidiary companies
• Multi-award winning – 3* World Class Best Companies, and Investors In People platinum - the first in Wales
WWH are one of the leading social housing providers in Wales, find out more on our website.
To Apply:
Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions:
1. What qualities and experience of delivering a customer focused role makes you the right person for this role?
2. What do you think are the biggest challenges over the next 12 months in these 3 key areas:
* Paying rent ‘Pay my rent’
* Finding a home ‘I want a home’
* Helping residents feel safe in their homes and communities
When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we don’t have clear evidence of your experience we will not be able to shortlist you.
You can present your supporting statement in any way you wish, however we ask that you limit the total length of both your CV and supporting document to 5 sides of A4.
If you require any more information about how to apply for this role, please speak to Martina Melbourne on 07970 675 480 or email the Recruitment team at hr.recruitment@wwha.co.uk.
Successful candidates will be required to undertake a DBS check due to the nature of the role.
Closing date for applications: Sunday, 9th March 2025
Assessment date: Week commencing 17th March 2025
#J-18808-Ljbffr