JOB PURPOSE
The role of the Service Administrator is to:
* Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Department/Business/Location:
Service
Reports to:
Branch Manager
KEY RESPONSIBILITIES
* Support the service and admin team leader in all aspects of invoicing.
* Submitting claims accurately to MAN UK.
* Carry out basic office duties and housekeeping.
* Assist front of house as and when required.
* Raise job packs in accordance with job requirement and audit standards.
* Customer service, face to face and handling phone enquiries.
* Carry out self-audits on all completed job packs to ensure manufacturer compliance.
Skills & Requirements
Essential
* Smart appearance.
* Competency in numeracy, literacy and IT.
* Energy and enthusiasm.
* Attention to detail.
Experience
Desirable
* Experience in an Administrator roles.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement:
* We Treasure our people and our customers.
* We challenge ourselves to grow & improve.
* We grab responsibility.
* We run in the same direction as one team.
* We inject energy and fun into our work.
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN.
We operate across 6 counties in the South East of England: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
* Recruitment and selection.
* Onboarding.
* Induction.
* Probation.
* Lets talk one to ones.
* Harwoods Academy.
* Succession and development.
* Colleague recognition.
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
Job Type: Full-time
Pay: £23,795.20-£28,595.20 per year
Benefits:
* Company pension.
* Free parking.
* Referral programme.
Schedule:
* Day shift.
* Monday to Friday.
Work Location: In person
Reference ID: Westbury Truck
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