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Ground Control is a dynamic and growing company that is committed to leaving the world in a better place than we found it. We are currently seeking a motivated and detail-oriented individual to join our team as a Client Services Administrator.
You will play a crucial role in ensuring smooth communication and efficient support for both internal and external stakeholders. Key responsibilities include answering phones, providing first-line phone support, managing the inbox, and handling various queries. This role demands a proactive and organized individual who thrives in a fast-paced environment.
What you will achieve:
* Take ownership of the system inbox, allocating tasks to yourself and other team members within the same working day.
* Answer first-line queries from internal and external sources ensuring 95% of calls are answered.
* Perform ongoing system maintenance.
* Act on queries within a 72 hour time frame.
* Support account managers in extra works conversion.
* Update client portals.
* Take minutes during meetings.
* Assist with invoicing.
Who we are looking for:
* Previous administrative and customer service experience in a fast-paced environment.
* Good phone manner with experience in answering high volumes of calls.
* Strong attention to detail.
* Resilient and able to maintain a positive outlook under pressure.
* Intermediate Microsoft Excel skills.
* Experience with D365 is desirable.
How we work:
We put people at the centre of everything we do. Everyone is welcome. We’re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we’ll succeed in caring for each other, caring for our communities and caring for our Environment. Together, we’re stronger.
Agency Notice
Ground Control does not accept unsolicited agency resumes/ CV’s. Please do not forward resumes / CV’s to our job alias, employees, or any other company location. Ground Control is not responsible for any fees related to unsolicited resumes/ CV's.
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