We are seeking a highly organised and proactive Customer Service Administrator to join our team. In this role, you will be responsible for ensuring efficient coordination of team members, managing customer issues, and ensuring excellent communication with both customers and internal teams. You will also handle administrative tasks related to bookings, invoicing, and managing job logs, contributing directly to the operational efficiency of the depot and maintaining high levels of customer satisfaction. Key Responsibilities: Efficiently allocate engineers for services, liaising with customers to minimise downtime for their equipment Input timesheets on a daily basis to ensure accurate recording of hours worked Maintain consistent communication with customers to provide updates on live service progress Arrange for warranty equipment when work cannot be completed on-site due to health and safety requirements Generate estimates for additional work found during service visits and send to the customer within 24 hours Invoice all completed retail repairs, ensuring all billing is processed promptly and accurately Keep Work in Progress to a minimum by managing all ongoing jobs efficiently Resolve any customer invoice queries in a professional and timely manner Arrange monthly meetings with the Line Manager to resolve any ongoing issues and ensure smooth workflow Answer incoming calls and log breakdowns, providing prompt service to customers Provide coverage for other diary locations during peak times or for holidays as needed Actively seek new business opportunities to help grow the customer base and service offerings Contribute to the overall success of the company through effective teamwork, communication, and collaboration with internal departments Organise and time-manage your workload to meet strict deadlines and ensure all tasks are completed efficiently Handle all telephone calls in a polite, professional, and diplomatic manner, managing conflict resolution effectively Key Skills: Ability to work well with colleagues, valuing and supporting team efforts Strong verbal and written communication skills to manage customer expectations and liaise with internal teams effectively Ability to prioritise tasks, handle multiple requests, and meet deadlines while managing a busy workload Strong understanding of customer service procedures, policies, and best practices Ability to think on your feet and resolve issues quickly, particularly in high-pressure situations Meticulous attention to detail, especially in managing invoices, timesheets, and customer information A "can-do" attitude with a willingness to try new ideas and solutions to improve processes Ability to work in a fast-paced environment and adapt to changing circumstances A strong awareness of the company’s brand and reputation, ensuring customer interactions reflect the company’s values and standards How to Apply: As a Customer Service Administrator, you will have the opportunity to contribute to the success of the office, work with a friendly team, and develop professionally within a thriving organisation. If you are passionate about customer service and looking for a challenging and rewarding role, we encourage you to apply To apply, please submit your CV and a cover letter. We look forward to hearing from you If you know someone suitable for this role, share the word and through our referral scheme receive up to £250 Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.