General Secretarial Duties To deal with any telephone messages for the secretary that is being covered. To transcribe from audio and long hand, drafts of documents such as outpatient clinic letters, operating notes and discharge summaries. To develop and maintain effective working relationships with other staff in the Department and the Trust ensuring that a professional and seamless Service is provided. Action x-ray/pathology results promptly by referring to the medical team and ensure they are made available for the patients next appointment when required. To maintain follow up procedures, arranging appointments for patients when required and notifying the patient of their appointment date. When requested, identify and access information sources correctly, supplying the information in an appropriate format and within required deadlines. Data Administration To enter data and text correctly, identify errors and amend in accordance with organisational procedures. To achieve all data input within agreed Trust deadlines. To use E-mail and case note tracking systems as an aid to communication. To ensure that the Patient Administration System (Trak) reflects the Trusts up to date patient status. Enquiry Handling/Customer Care Respond to callers and/or visitors promptly and courteously, identifying their needs, providing information or referring them as appropriate to the relevant person. To adopt methods of communication and support which are suited to the needs of the visitors and/or callers.