Job overview
An exciting opportunity has arisen for B6 registered mental health clinicians to join our team of Banes, Swindon & Wiltshire Urgent Care practitioners. Applications are welcome from RMNs, SWs & OTs. You will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. You will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers. Working in partnership with the team manager and senior practitioners, the post holder will ensure excellent clinical standards and effective workload management; this will be underpinned by robust and effective supervision processes. The role is primarily focused on signposting, triaging, and providing support to NHS 111 callers with a wide spectrum of mental health presentations advising on next steps and referring for further care when appropriate. The role will necessitate working weekends and evenings within rotational shift patterns. The service operates 24/7 to people who call NHS 111-2 with a MH crisis. The night shift also takes calls from people who require support from local teams after operational hours. The majority of the role will include supervision of the B4s, undertaking telephone-based triage, and making onward referrals to services when clinically indicated.
Main duties of the job
1. Work across a 24/7 shift pattern to support the service.
2. Ensuring the needs of service users and carers are at the heart of service delivery.
3. Working alongside Band 4 Recovery Coordinators providing supervision and guidance and escalation calls that require specialist input.
4. Interface with other AWP Access Services.
5. Liaison with internal and external professionals, i.e., police, paramedics, GPs, AWP teams.
6. Able to challenge clinical practice effectively to ensure that service users receive the most appropriate support in their recovery journey.
7. To work collaboratively with a range of professionals and statutory agencies with their own at times competing agency demands.
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