Job Description
Job Opportunity: Depot Supervisor
Location: Chepstow
Salary: £31,500 per annum
Hours: 43.94 hours per week covering shifts 05:30 till 14:15 and 12:00 till 20:45 - Monday to Saturday
Our client is looking for a dedicated Depot Supervisor to oversee and manage all aspects of their satellite delivery function at their depot in Chepstow. You will play a key role in ensuring efficient delivery scheduling, allocation of loads, and maintaining high performance in line with customer service targets.
Key Responsibilities:
1. Manage and schedule deliveries, allocate loads, and monitor delivery performance to ensure efficient and timely service.
2. Oversee resource allocation to ensure deliveries are dispatched on time and cost-effectively, meeting budgetary targets.
3. Monitor driver performance throughout the day and take proactive action to meet delivery targets.
4. Address and resolve customer queries related to failed deliveries in a professional and timely manner.
5. Maintain a high service level, aiming for above 99.5% attributable service level.
6. Ensure full compliance with hand-held terminal usage, start time, and 3-hour delivery adherence.
7. Manage first-stage disciplinary situations as necessary.
8. Maintain accurate records on the Drive system and provide reporting on key performance indicators to senior management.
9. P...