To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
Primary Key Responsibilities
1. Typing letters, reports and associated documentation as required
2. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
3. Managing all enquiries in an effective manner
4. Maintaining an accurate referrals database
5. Actioning all incoming email
6. Processing calling letters as requested
7. Scanning patient related documentation and attaching scanned documents to patients healthcare records
8. Inputting data into the patients healthcare records as necessary
9. Processing referrals using the electronic referral system (ERS)
10. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
11. Coding data on the clinical IT system
12. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
13. Managing all administrative and secretarial queries as necessary
14. Carrying out system searches as requested
15. Maintaining a clean, tidy, effective working area at all times
16. Supporting all clinical staff with general administrative tasks as requested
17. Completion of all tasks and queries
18. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
19. Liaising with all staff such as GPs, Practice Nurses, Managers and internal administrative staff.
Secondary Key Responsibilities
1. Partake in audit as directed by the audit lead
2. Produce meeting agendas and record the minutes of meetings
3. Support reception staff, providing cover during staff absences
4. Complete opening and closing procedures in accordance with the duty rota
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