IT Project Manager / 3rd Line Engineer Location: Downpatrick Job Type: Permanent Annual Salary: c£35,000 DOE We are excited to partner with a thriving IT Support organisation that is experiencing continued growth and expansion.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
We are currently seeking to add an IT Project Manager / Support Engineer to our team, focusing on providing top-tier support and project management within the SMB market, as well as handling enterprise and public sector clients with advanced solutions.
Day-to-day of the role: Oversee and manage IT projects, particularly focusing on Microsoft 365 environments, including migrations from Windows Server / Exchange Server / IMAP to M365.
Provide third-line support across various IT domains including helpdesk, backup, security/antivirus, and networks.
Utilise RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools to enhance service delivery.
Configure and support cloud-based systems, ensuring optimal performance and security.
Collaborate with both SMB and enterprise-level clients, understanding their unique needs and delivering tailored IT solutions.
Required Skills & Qualifications: Proven project management experience in IT, especially within Microsoft 365 environments.
Microsoft Certified Administrator in Microsoft 365 or Azure.
CCNA, DCNA, or similar certification with a strong understanding of TCP/IP networking and DNS.
Solid knowledge of VLANs.
Experience in a second-line support role or higher.
Significant experience in configuring and supporting cloud-based systems.
Excellent problem-solving skills and the ability to work independently or as part of a team.
Benefits: Competitive salary based on experience.
Opportunities for professional growth and development in a supportive environment.
Exposure to advanced technologies and enterprise-grade solutions.
To apply for this IT Project Manager / 3rd Line Engineer position, please submit your CV and a cover letter detailing your relevant experience and qualifications Skills: Project management it support 3rd line support MS365