Administration Assistant – Remote Role at Serco Plc
Serco Plc is seeking a highly motivated Administration Assistant to join their dynamic team in a remote capacity. If you have previous experience in telesales, customer service, or administrative roles, this is a fantastic opportunity to apply your skills in a supportive and collaborative environment.
In this role, you’ll be responsible for handling enquiries, supporting colleagues, and ensuring smooth administrative operations. Strong interpersonal and communication skills are essential to engage effectively with both customers and team members. Additionally, excellent organisational skills will be key to managing multiple tasks efficiently and keeping everything on track.
If you thrive in a fast-paced, remote setting and are looking to contribute to a forward-thinking organisation, Serco Plc offers a rewarding career path with opportunities for professional growth and development.
Position: Administration Assistant
Job Type: Full Time
Location: Remote
About the Role
Homebased with frequent travel to Serco sites – Wales (Cardiff)
Full-time, permanent
Main Duties
You’ll be entrusted to:
* Schedule pre-screens for suitable candidates / learners with the Resourcers, ensuring clear communication for both parties. Confirm participant attendance and manage follow ups to reduce drop off rates. Ensure pre-screen details are logged accurately in the EE CRM for reporting purposes.
* Respond to inbound leads generated through marketing campaigns, providing initial information and qualifying interest. Proactively reach out to potential candidates and learners to promote recruitment solutions, learning opportunities and qualify interest to pass on to AM. Maintained detailed records of lead interactions, ensuring accurate documentation in CRM systems and follow up.
* Provide day to day administrative support for AAM, SAM, SEP and other team members. Co-ordinate meetings, prepare documents and manage correspondence regarding EE activity. Assist with data entry, minute taking and all other associated administrative tasks.
* Serve as the first point of contact for general enquiries from potential employers and learners, offering information and directing them to appropriate team members. Provide updates on lead engagement and share insights to help refine telesales and administrative approaches.
* Accurately enter and maintain lead data in RITA (EE CRM) ensuring data is up to date and available for reporting. Track lead outcomes and conversion rates, supporting data analysis and performance monitoring. Generate reports on lead engagement activities and provide insights to improve the quality and efficiency of telesales / lead activity.
* Assist in the preparation and coordinating of marketing materials, presentations, and promotional activities.
Qualifications
Does this sound like you?
* Previous experience in a telesales, customer services or administrative role is required.
* Strong interpersonal and communication skills for engaging with enquiries and colleagues.
* Excellent organisational skills to manage multiple priorities and the ability to work to quick turnaround times.
* Ability to work collaboratively with a wider team and maintain high levels of attention to detail.
* Basic understanding of CRM systems, data entry is advantageous.
* Highly computer literate (MS Word, Outlook, Excel, PowerPoint).
* Demonstrates a flexible and professional approach to work. Maintains confidentiality and gives and receives constructive criticism.
Let’s impact a better future, together. Apply today.
For help with your application, or to discuss your eligibility, please contact 0345 010 4000.
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