At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.
By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.
With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers.
MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.
With us, you’ll grow, find your flow,and make a lasting difference in your career, your team, and your impact.
Your Career:
This is an exciting opportunity for an emerging service professional to hone and expand your service management skills in a fast-paced, customer-focused environment. As an Associate Service Manager at MHR, you will play a pivotal role in delivering top-tier service to a range of customers, ensuring exceptional customer satisfaction and operational efficiency. Through comprehensive training and mentorship, you'll gain valuable expertise in service operations, client management, and problem-solving, all while making a meaningful impact on both MHR and our customers. This position offers a strong foundation for career growth, with ample opportunities to advance within a leading HR solutions provider.
Your Team:
As an Associate Service Manager, you will be part of a dynamic, collaborative team of service professionals. Service Management team thrives on open communication, teamwork, and shared success. Together, we tackle challenges, exchange knowledge, and celebrate our wins, building strong internal relationships and creating a positive, inclusive work culture. You will be an integral part of this team, ensuring that customer service delivery is efficient, effective, and fully aligned with customer needs.
Your Impact:
In this role, you will directly influence the quality and consistency of service delivery to customers. By ensuring smooth operations and promptly addressing service-related issues, you will help uphold MHR’s reputation for excellence and high customer satisfaction. Your attention to detail, organisational skills, and ability to build strong customer relationships will ensure that services are delivered on time, to a high standard, and in line with customer expectations. This will further solidify MHR’s position as a trusted partner in HR solutions.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
1. Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
2. 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
3. Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
4. Enhanced Family leave
5. My MHRewards offering discounts at over retailers
6. Monthly employee recognition program and departmental awards
7. Referral bonus scheme of up to £2,
8. Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
9. On-site subsidised restaurants offering a variety of fresh meals daily
10. Opt-in benefits schemes such as private medical insurance and dental coverage
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.