Role: Collections & Recoveries specialist
Location: Slough
Salary: £35k plus car and great benefits (hybrid working)
PURPOSE SUMMARY:
The Recoveries Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third-party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.
The role of Collections & Recoveries specialist will encompass the following workstreams:
1. Repossessions
2. Litigation
3. Cash Recovery
4. Insolvency
5. Compound Queries & Crush watch
PRINCIPAL ACCOUNTABILITIES
6. Responsible for volume outbound and inbound calls
7. Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
8. Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
9. Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
10. Prepare appropriate documentation to instruct an external agent
11. Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
12. Review SLA adherence and performance reports (in conjunction with the Manager)
13. Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance
PERSON SPECIFICATION
14. Possess a contagious, positive attitude and enthusiasm
15. Excellent communication (including written) and negotiation skills when dealing with customers
16. Excellent negotiation skills
17. Confident in making decisions; takes ownership of individual arrears cases where required
18. Ability to remain calm under pressure/during stressful conversations – keep conversation focused
19. Maintain professionalism in all aspects of communication
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
20. Experience in the automotive or consumer finance industry preferred
21. A minimum of 1 years’ experience in a Collections or Recoveries role preferred
Please contact Vicky for more Information.