Job title
Office Administrator / Sales Support.
2+ years of experience in an administrative role, preferably in a similar industry.
Job Summary: Duties and responsibilities
* Provide our customer base with excellent customer service and a hassle-free experience when purchasing from Smiths Business Supplies.
* Answering incoming calls and queries from customers
* Process orders onto the Prima back-office system
* Provide customers with quotes and product information
* Providing customers with delivery information for their orders
* Provide our recycling service set up/collection
* Ongoing creation of contacts on Prima and online account monitoring/maintenance
* Ongoing development of skills to maintain current level of service for customers
* Release of marketing information to customers
* Management of POD’s, faulty enquiries, returns, credits, and liaison with Managing Director
* Support Sales Consultants by providing customers with specific quotations
* Develop existing accounts to maximise their spend and purchases from Smiths Business Supplies.
Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organisational and time-management abilities.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Attention to detail and accuracy.
Personal Attributes:
Professional and approachable demeanor.
Proactive...