Legacie Lettings and Management is part of one of the UK’s largest, privately owned Real Estate Investment & Development Companies. We specialise in providing high-quality property management services, ensuring smooth operations for landlords, investors, and tenants.
As part of our continued expansion, we are seeking an experienced Customer Care Executive to join our Post Completion team to ensure all Investors & Landlords receive the highest standard of service possible from the company.
Responsibilities:
1. Have an excellent understanding of the developments and services provided by the company.
2. Establish a positive rapport with all Investors and Landlords.
3. Handle any Investor or Landlord concerns and complaints in a timely manner.
4. Contact Investors and Landlords throughout their journey with us from initial introductions and data collection through to providing regular updates about payments, services, and general courtesy calls.
5. Conduct regular customer satisfaction surveys and campaigns to understand what areas of the company's services need improvement.
6. Conduct sales/new business calls and campaigns to prospective landlords and follow up.
7. Explain the terms and conditions of the Lettings Agreement with new landlords and process accordingly.
8. Process Investor and Landlord information and record on the company’s client management software and other associated databases.
9. Chase Investors and Landlords for any outstanding information that may be required.
10. Ensure Investor documentation is correct and matches details provided by third parties including solicitors and sales agents.
11. Ensure all New Development databases are kept up to date and always correct.
12. Meet or exceed service standards and key performance indicators associated with the role.
13. Conduct Market Research to ensure best prices are achieved for clients.
14. Participate in learning and development activities that promote personal effectiveness and improve performance in the role.
15. Carry out any other ad-hoc duties as required.
Minimum Requirements:
1. A minimum of three years excellent Customer Service experience.
2. Must be computer literate.
3. The ability to work as part of a team.
4. Excellent interpersonal, written, and verbal communication skills.
5. Can-do attitude, self-motivated, well-presented.
6. Be tenacious while able to display empathy and patience.
7. Excellent organisational, prioritisation, and planning skills.
8. Be adaptable and a problem solver.
Benefits:
1. 25 Days holiday plus bank holidays plus Birthdays.
2. Commission Structure.
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