Job summary A new and exciting opportunity to join our dispensary team as a dispensary counter assistant, across two sites, in our five-doctor GP partnership, based in rural Shropshire, just south of Shrewsbury. With a long mining history, Pontesbury is one of the largest villages in Shropshire and can boast a wide range of local services including independent local shops selling local produce. Our branch site is situated just six miles away in Worthen, a small village approximately 13 miles west of Shrewsbury. Main duties of the job The main purpose of a Dispensary Counter Assistant is to make sure medication is given out to the correct patient. Respect patient confidentiality at all times. Deal with any patient queries. Transport medication between sites To assist the Dispensary Manager where needed. About us Our practice of just over 10,000 patients has a positive, pleasant and friendly working atmosphere and the partners and staff strive to keep it so. The team work well together with the sole aim to provide high quality patient care to our population. Date posted 03 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A4510-25-0003 Job locations Hall Bank Pontesbury Shrewsbury Shropshire SY5 0RF Pontesbury & Worthen Medical Practice The Village Hall Worthen Shropshire SY5 9HT Job description Job responsibilities Dealing with patients at the counter. Sending patients text messages. Making sure FP10s are filled out correctly and are signed by the patient or representative. Dealing with the handling and the requirements around Controlled Drugs. Dealing with queries, processing prescription requests and filing completed prescriptions. Taking payment from patients, doing the daily cashing up and making sure the till has the correct change. Disposing of any unwanted medications in accordance with the regulations. Transporting medication, samples and supplies between both sites daily. Date checking stock and the prescriptions in retrieval. Complete DRUMs. Other duties appropriate to the job role as delegated from time to time by the line manager. Job description Job responsibilities Dealing with patients at the counter. Sending patients text messages. Making sure FP10s are filled out correctly and are signed by the patient or representative. Dealing with the handling and the requirements around Controlled Drugs. Dealing with queries, processing prescription requests and filing completed prescriptions. Taking payment from patients, doing the daily cashing up and making sure the till has the correct change. Disposing of any unwanted medications in accordance with the regulations. Transporting medication, samples and supplies between both sites daily. Date checking stock and the prescriptions in retrieval. Complete DRUMs. Other duties appropriate to the job role as delegated from time to time by the line manager. Person Specification Experience Essential Good IT skills. Desirable Experience of EMIS Web clinical system. Experience in Microsoft 365. Demonstrable experience of working in a dispensary. Knowledge/Skills and Attributes Essential Advanced numeracy skills Excellent keyboard and computer skills. Excellent communication (oral and written) and inter personal skills. Good time management. Problem solving. Able to manage change and conflict. Desirable An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Able to work under pressure. Ability to self-motivate, organise and prioritise own workload. Able to work in a changing environment. Qualifications Essential GCSE grade A to C in English and Maths or equivalent Person Specification Experience Essential Good IT skills. Desirable Experience of EMIS Web clinical system. Experience in Microsoft 365. Demonstrable experience of working in a dispensary. Knowledge/Skills and Attributes Essential Advanced numeracy skills Excellent keyboard and computer skills. Excellent communication (oral and written) and inter personal skills. Good time management. Problem solving. Able to manage change and conflict. Desirable An understanding, acceptance and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness and common sense. Able to work under pressure. Ability to self-motivate, organise and prioritise own workload. Able to work in a changing environment. Qualifications Essential GCSE grade A to C in English and Maths or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pontesbury & Worthen Medical Practice Address Hall Bank Pontesbury Shrewsbury Shropshire SY5 0RF Employer's website https://www.pontesburyworthenmp.co.uk/ (Opens in a new tab)