About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com Project Role :IT Customer Service Representative Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Management Level :10 Work Experience :4-6 years Work location :Pune Must Have Skills : Good To Have Skills : Job Requirements : Key Responsibilities : A:Work on continuous improvements / enhancements b: Support Key users / functional consultants on day-to day issues c: Work closely together with functional consultants and business key users d: Meet established KPIs set by the Delivery lead / Delivery manager e: Manage new developments and maintain the existing SAP Solution Handle utilities resources Technical Experience : A:SAP functional experience specializing in design and configuration of SAP ISU modules, B:Experience in Billing Master Data configuration Rates, RFG, Schemas, Rate categories, Operands etc, C:Proficient in Complex RTP, TOU, profiles, Smart meter, D: Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary SAP configurations, writing detail specifications for development of custom programs, testing Professional Attributes : A:Effective communication skills Good working knowledge of MS Excel and PowerPoint B:Ability to work independently with little supervision Educational Qualification : 15 years of fulltime education 15 years of full time education