Job summary To support professionally qualified staff in providing quality care for patients in roles, which are mainly related to direct patient care this is a generic job description, which covers the range of duties that a healthcare assistant may be required to undertake. Main duties of the job To accompany patients where clinical support is indicated To chaperone patients as required To undertake basic observations, eg TPR height and weight, BMI and reporting and recording results to qualified staff. To ensure that patients receive care appropriate to their needs. To assist in the setting up and cleaning of clinic trolleys and disposal of clinical waste. To respond appropriately to clinical emergencies. To answer telephone calls and take messages informing appropriate persons of the call. To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate. To report immediately to the nurse in charge any observed change in a patients condition or any concern expressed by a patient about nursing care or medical treatment. Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment. To maintain professional and personal development. Undertake mandatory and local training appropriate to the role. To act always in a manner which promotes positive working relationships and maintains the professional image of the trust. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 15 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year Contract Fixed term Duration 6 months Working pattern Flexible working Reference number C9365-25-0341 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD Job description Job responsibilities To accompany patients where clinical support is indicated To chaperone patients as required To undertake basic observations, eg TPR height and weight, BMI and reporting and recording results to qualified staff. To ensure that patients receive care appropriate to their needs. To assist in the setting up and cleaning of clinic trolleys and disposal of clinical waste. To respond appropriately to clinical emergencies. To answer telephone calls and take messages informing appropriate persons of the call. To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate. To report immediately to the nurse in charge any observed change in a patients condition or any concern expressed by a patient about nursing care or medical treatment. Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment. To maintain professional andpersonal development. Undertake mandatory and local training appropriate to the role. To act always in a manner which promotes positive working relationships and maintains the professional image of the trust. Communication and Relationships The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential. Report to the nurse in charge of department matters of concern relating to patients and the department environment. Answer the telephone, refer to appropriate person. Be aware of the need to greet visitors to the department and ascertain the reason for their visit. To ensure the privacy and dignity of patients at all times. Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment. To attend departmental meetings as appropriate. Clerical duties To undertake a range of clerical duties, this may involve Reception and telephone duties Basic computer skills Stock control and ordering Cleaning Maintain cleanliness and tidiness of the area and equipment as instructed and complete all necessary paperwork relating to this in line with trust guidelines. Job description Job responsibilities To accompany patients where clinical support is indicated To chaperone patients as required To undertake basic observations, eg TPR height and weight, BMI and reporting and recording results to qualified staff. To ensure that patients receive care appropriate to their needs. To assist in the setting up and cleaning of clinic trolleys and disposal of clinical waste. To respond appropriately to clinical emergencies. To answer telephone calls and take messages informing appropriate persons of the call. To assist in the transferring of patients using correct manual handling techniques and equipment as appropriate. To report immediately to the nurse in charge any observed change in a patients condition or any concern expressed by a patient about nursing care or medical treatment. Demonstrate knowledge of Health and Safety at work in order to maintain a safe environment. To maintain professional andpersonal development. Undertake mandatory and local training appropriate to the role. To act always in a manner which promotes positive working relationships and maintains the professional image of the trust. Communication and Relationships The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential. Report to the nurse in charge of department matters of concern relating to patients and the department environment. Answer the telephone, refer to appropriate person. Be aware of the need to greet visitors to the department and ascertain the reason for their visit. To ensure the privacy and dignity of patients at all times. Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment. To attend departmental meetings as appropriate. Clerical duties To undertake a range of clerical duties, this may involve Reception and telephone duties Basic computer skills Stock control and ordering Cleaning Maintain cleanliness and tidiness of the area and equipment as instructed and complete all necessary paperwork relating to this in line with trust guidelines. Person Specification Qualifications Essential GCSE IN Maths and English at grade C or above or equivalent Desirable Care certificate Experience Essential Previous experience in a caring environment Person Specification Qualifications Essential GCSE IN Maths and English at grade C or above or equivalent Desirable Care certificate Experience Essential Previous experience in a caring environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)