Telesales / Customer Service Manager
Hertfordshire - 37.5 Hrs per week
Monday to Friday 9am -5pm
35- 40k Salary + Quarterly bonuses
We're currently recruiting for a Telesales Manager on behalf of a manufacturing business in Hertfordshire. This role is available due to retirement.
Responsibilities:
* To lead, manage and motivate the Customer Services Telesales Team.
* To achieve sales and profit targets for Telesales customers.
* To be the communication centre for both customers and other internal departments.
* To develop and implement methods of working to ensure the department is run in a cost-effective and efficient manner.
* To communicate promotions to customers where specified.
* Provide holiday coverage for sales teams where needed.
* To assist in the management of stock by communicating stock outs to supply chain.
* To train team on system and reports.
What we're looking for:
* Previous experience managing a customer service/ telesales team.
* Experience working in a busy office environment.
* GCSE educated - including maths and English.
* Sales driven with an understanding of budgets, revenue and margin management.
What we're offering:
Salary: 35- 40K per annum
Quarterly bonuses
Pension: ER 3% and EE 5%
Life Assurance: Twice Annual Salary
Annual Leave: 25 Days plus Statutory Bank Holidays.
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