The position being recruited for is a Field Service Engineer (Commercial Vehicles), on a permanent full-time contract. This role will be home-based and customer site-based. Candidates need to be based in and around the Luton area north of the M25, allowing good support to the Oxford area and also Norwich among other locations.
Core Responsibilities
1. Field Service support for the Commercial Vehicles Division, Electric Drive, and Diwa bus transmission systems.
2. Carry out diagnostics and repairs at customer and third-party sites.
3. Carry out major unit exchanges at above locations.
4. Support the sales team in the CV department to increase awareness of product performance, share field service opportunities, and drive growth.
5. Provide technical support and advice to sales colleagues where appropriate.
6. Develop and maintain good working relationships with customers and their representatives.
7. Liaise with Health & Safety and Field Service Managers on any issues arising from day-to-day tasks.
8. Working unsociable hours may arise to meet the requirements of the business.
9. Use reporting procedures to feedback quality-related issues noted during the work assignment.
10. Ensure all assigned training within PEP and iHasco are kept up to date.
Professional Experience & Education
1. Completed engineering apprenticeship as minimum; level 5 qualification or higher preferred.
2. Experience with electric vehicles.
3. Excellent diagnostic capabilities.
New Employees must pass a Drugs and Alcohol related Medical upon starting within the Company.
Package Details
1. Company Vehicle
2. Monday - Thursday, 8am to 5pm, Friday 8am - 3:30pm, a 41-hour working week.
3. £50k - £60k (dependent on experience).
4. Annual Bonus (pro rata on year of joining).
5. 20 days holiday (pro rata on joining).
6. Pensions 3% EE and 6% ER.
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