At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair to forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage. As a Customer Service Advisor, you will: • Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital. • Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service. • Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively. • Log enquiries on the Hospital CRM and oversee the customer journey. • Undertake bookings for the customers ensuring full adherence to GDPR. • Ensure all customer interaction is undertaken in a timely manner. • Work closely with Consultants and Medical Secretaries in order to provide services for patients. • Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors. • Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records. • Monitoring and associated actions in connection with departmental email inboxes. • Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff. • Checking in patients and booking future treatment appointments at the desk and via telephone. To succeed as a Patient Services Advisor, you will need: • Excellent customer service skills • Proven experience in customer service • Excellent written and verbal communication skills • Excellent interpersonal skills and a good level of IT literacy • Good organisational skills We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you. Located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.