Your new role
As part of our dynamic Digital Product/ UX team, this role is focused on delivering projects, fixes and initiatives on the Sofology websites that will support the digital strategy and vision.
Working to support UX designers and reporting into our Senior Online Product Manager, youll collaborate with the wider web team, IT and other departments across the business to deliver the best possible experience to our customers.
Youll gather and understand the research, document requirements, coordinate digital initiatives and test fixes and developments that will enhance our customers Omnichannel shopping experiences.
To do this youll need to be self-motivated, thrive in a fast-paced environment and demonstrate extraordinary attention to detail with a can do attitude.
A day in the life of
A Digital Projects Assistant
Coordinate a stream of website development projects providing status updates, working proactively to ensure tasks and updates are completed on time
Raise development tickets in project tracking software, Jira, document development requirements in user story format
Testing website development initiatives, flagging issues and proactively working across teams to resolve
Assist in setting up usability tests and documenting feedback/ analysis to feed into developments
Regularly review competitors & explore new ideas on how to improve the online customer journey
Become a product expert, in order to answer queries and be a point of contact across the business for raising & investigating site issues to resolution
Provide regular status update reports
Ad hoc/ admin responsibilities
In an ideal world
You will have the following experience
This role would suit someone who has experience of, or has skills suited to a digital projects, product or UX role
Calm, well organised with a problem solving approach
Ability to build strong relationships across the business and communicate clearly and confidently
Inquisitive and able to capture questions to gain relevant information needed to make development a success
Knowledge of e-commerce practices and technical skills advantageous
Experience of project briefing and tracking software advantageous eg. Jira / trello
Positive work attitude with a strong willingness to learn and adapt to different priorities
A passion for Digital and technology; contributing to pushing our innovation forward
Be up to date on mobile experience and ecommerce trends, experience with Content Management Systems (CMS) and UX software such as Figma advantageous
Experience in a similar role is preferable
Degree in related field
Pay & Perks
Great basic salary with company bonus
Plenty of opportunities to learn & grow.
30% discount across the Group, plus 15% for your friends and family
Access to discounts at 100s of high street retailers.
Mental, physical and financial support (EAP)
Enhanced maternity & adoption pay
Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
Additional days off, whether its your wedding, birthday or even the arrival of your new furry friend
A contributory health scheme, flu vaccines, access to a Doctor and private health check
Income protection, bereavement and life assurance - you can count on us to be there when it matters
Holiday buy back scheme (5 days)
Okay, so the list just goes on, but heres a few more. Sharesave, volunteer days and a cycle to work scheme!
A little bit about Sofology
Were a fun place to be and we know our people are priceless. Were proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
Were all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet- From browsing to buying and beyond, we always ensure aVery Important Customerexperience - no ifs, no buts.
A Seat for Everyone- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design- We're a courageous brand with ambition and drive. Well never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
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