Job Description
Working with us provides great benefits, including:
* Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
* Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
* 50% off Food & Beverage at all our Hotels & F&B Venues
* Spa Discounts at our venues with a Spa
* Retail, Cinema & Leisure Discounts
* Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
* Monthly Star of the Month Awards
* Long-service Awards, that start after 1 year of service
* Recommend a Friend Incentive Be rewarded for referring someone you know!
* Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
* Pension Scheme
* Other incentive programmes that run throughout the year
About the role
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Youll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests. Youll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay
Amongst other things, youll do this by managing the day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance - Initiating and completing any HR related activities where required. Youll be aware of and create departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as Guest Satisfaction Scores
About you...
* Excellent leadership skills with experience of developing and leading a team
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
* Strong communication skills through a variety of means
* Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
* High attention to detail and accuracy great at managing ones own time and the time of the team
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
#INDLP
The new state-of-the-art lobby at Courtyard by Marriott provides greater flexibility and choices for our guests. At the centre of it all is The Bistro, your destination for a great breakfast, or drinks and dinner during the evening. We also have inviting, flexible spaces where guests can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. The hotel is located within a 5 minute walk from the Glasgow Airport terminal and 7 miles from Glasgow city centre. Whether traveling for business or pleasure, your stay at Courtyard is sure to be more comfortable, more productive and more enjoyable than ever before!
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
Marriott Staff Rate
Marriott Friends & Family Rate
Free Access to Health Suite
Free Parking
(* Applies to positions above minimum wage)
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