Div 137 - 8226 S 208th St g101, Kent, WA 98032, Req #1390
Monday, February 10, 2025
Who We Are
Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.
Your Role
Position Summary: The Customer Service Representative will provide support and ongoing communication between our internal teams and the customer to deliver top-notch customer service. This role will ensure that all company guidelines are followed during the order entry process and establish trusted partnerships with our customers.
Essential Functions:
* Enter new orders, release blanket orders, and manage reschedules.
* Receive POs and send to Sales for approval to be processed.
* Follow company policies and procedures including site level SOPs.
* Respond to customer service group email in a timely and courteous manner.
* Provide customers with order confirmation and updates in a timely manner.
* Create work orders and communicate with internal teams appropriately.
* Provide top-notch customer service to internal and external customers.
* Provide timely feedback to the company regarding service failures or customer concerns.
* Process customer orders/changes/returns according to established department policies and procedures.
* Problem-solve customer issues.
* Answer calls and direct accordingly along with responding to voicemails.
* Direct emails to appropriate parties.
* Process credit/rebills.
* Communicate with internal teams to ensure proper scheduling of orders.
* Work closely with the invoicing team on discrepancies.
* Provide front-desk support by greeting visitors, answering phones, managing appointments, handling correspondence, maintaining records, performing administrative tasks, addressing inquiries or issues, and supporting staff as needed.
* Assist with other projects as needed.
Education/Knowledge/Skills:
* Prefer 2+ years of experience in a customer service role.
* Associate degree or higher desired.
* Proven ability to interface in a collaborative, professional, and solutions-oriented manner.
* Professional communication skills, written and verbal.
* Ability to manage time and priorities independently in a fast-paced environment.
* Basic knowledge of ERP systems.
* Basic skills in Microsoft Office Suite: (Excel, Outlook, PPT, Teams).
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