Summary
As an apprentice in our store and you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids/glasses are ready or delayed as appropriate.
Annual wage
£13,420 a year
£6.60 an hour / £13,420 per annum
Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed. Full-time to include weekend working.
39 hours a week
Possible start date
Tuesday 4 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Giving customers top-notch advice
* Giving customers a warm welcome to the store
* Dealing with orders
* Efficiently answer telephone calls to the store
* Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Where you’ll work
90 High Street
Solihull
B91 3TA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Practitioner Apprenticeship Standard
* Functional Skills English and maths if required
* Blended on/off-the-job training and location to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths (grade 9-3 (A*-D))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Administrative skills
* Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.