Avaya consultant (telecom domain)

Job Description:

Role: Avaya Consultant (Telecom Domain)
Location: Bedford, UK (2- 3 days/week, onsite)
Duration: 6months + contract and extension

Position Requirements:

Highly qualified candidates will have demonstrated experience in the following:

* A minimum of 5 years of telecommunications experience.
* Avaya Call flow design and implementation.
* Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)
* SIP
* Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management.
* Windows and Linux operating experience
* Agile Practices
* Service Now ticketing.
* Undergraduate degree in related field preferred

Foundational understanding of:

* Configuration and setup of Voice Systems
* Configuration of voicemail, IVR systems, and call recording solutions
* Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
* Familiarity with the MKS packaging process
* Documentation standards, network, and call flow diagramming
* Strong interpersonal and leadership skills
* Strong Oral and written communication skills
* Initiative-taking while Working in a team or as an individual contributor.