Meet the Team Cisco’s Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a fabulous digital workplace experience. We strive to enhance the employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world. The EmailCisco team, as part WPA, has an opening for a Business Systems Analyst to join our dedicated world-wide team. In line with WPA and DW's overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead. You will work with a remote, worldwide multi-functional team of design, operations and support engineers determined to deliver the highest level of systems design and support. You will collaborate with the EmailCisco Leader and liaise closely with the EmailCisco lead architect and Product Owner in addition to Workforce Productivity Application leadership. Your Impact You will play a key role in helping to implement email-based systems, applications, and services. You will establish connections and partnerships with other collaborative support groups across Cisco, to find ways to support and sustain Cisco employees. You will be collaborating closely with key partners including application owners, IT leadership, alliances, and Cisco product managers. You will be a team facilitator that helps guide discussions, ensures effective communication, and supports the team in achieving their goals by fostering collaboration and addressing any obstacles. Analyze business and technical problems to be solved with either self-service, automation or AI. Develop and maintain comprehensive documentation and presentations for email system configurations, policies, and procedures. Including: Performing technical analysis and writing technical documents and presentations. Refine operational documentation as changes in the environment are implemented. Present recommendations for optimization with leadership based upon industry, architectural and operational analysis. Update the EmailCisco team