The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world-class client experience. You will coach and develop your team, ensure brand standards are delivered, and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.
The responsibility.
* Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
* Confidently make recommendations to achieve sales and targets.
* Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.
* Be passionate about the industry and trends.
* Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials, and attending training as required.
* Pro-actively engage with clients to develop customer loyalty.
* Contact clients with information on new ranges, products, and in-store events.
* Own the planning and delivery of in-store events in conjunction with the store and brands.
* Maintain high standards of visual presentation in stores.
* Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
* Support with stock counts and other operational duties.
* Be a Brand Expert through positive promotion of product and company image at all times.
* Lead by example to support and coach the sales team.
* Support the store management team.
* Develop strong relationships with brand representatives.
* Perform as a team player, participating in all activities to contribute to the store objectives.
* Ensure compliance with all policies and procedures.
* Champion our company culture and values.
The Rewards:
* Basic Salary £28,256
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission-led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* Join the Fearless1000 Incentive Scheme watch THIS video to find out more.
* We offer a wide range of Development Courses with National Qualifications.
* 28 Days Holiday
* 50% In-store Uniform Discount
* Discounted Gym membership
* Cycle to work scheme
* Group Wide 20% Discount across all Frasers Group brands
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
Candidate Profile.
* Demonstrates a high level of personal energy.
* Confident, assertive, and personable.
* Positive and enthusiastic with a can-do attitude.
* Great communication skills.
* Self-driven to upskill and learn.
* Resilient and resourceful.
* A natural coach and leader.
#J-18808-Ljbffr