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Hospitality Operations Lead (Hiring Immediately), Birmingham
Client:
wagamama
Location:
Birmingham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Assistant General Manager | Full Time
At wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul, inspired by fast-paced Japanese ramen bars since 1992. A celebration of Asian food brought wagamama to life.
We’re looking for an Assistant General Manager to join us on our continuous journey of true nourishment.
The Role |
As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the wagamama way. You’ll live and breathe our people promise, values, and embody core leadership behaviours. You'll inspire and motivate them to provide exceptional service to our guests whilst always striving to exceed expectations. You'll have a real passion for people, food, and hospitality and you'll be driven to make positive change.
A brilliant salary, £3000 bonus opportunity per year + £140 per week average tips*
Access up to 30% of your earnings before payday with wagestream.
Dedicated 6-week training programme.
£14 - £25 of free wagamama food allowance on every shift.
50% discount at wagamama + 30% off all other TRG brands with family and friends.
Internal progression opportunities if you're aspiring to become a General Manager in the near future.
Kintsugi wellness | Access to counsellors, cycle to work scheme, discounted gym + leisure.
Family friendly policy | Any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay.
Financial wellbeing support | Access to loans repaid through your salary for those ‘strapped for cash’ moments in life.
What We Look For |
An experienced hospitality manager that is able to lead a restaurant team with positive behaviour and actions, driving performance in a fast-paced, complex environment.
A strong communicator that has real conversations with consideration and care, ensuring your team feel heard and supported.
Experienced in understanding the financial performance of a restaurant and identifying opportunities.
Ability to manage a restaurant and labour budget.
A passionate leader with experience of managing your team's performance and development.
An individual who leads to inspire and engage their team to nourish and flourish in their role and career.
A forward-thinking problem solver, able to think on your feet and make quick decisions.
The Wagamama Way |
Kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. It shapes every dish we create and pushes us to find better ways in all we do. Our food, how we think, how we work, it has to be fresh. Committed to championing change in both our communities and the impact on the planet.
Three whole decades of acting different, we don’t conform; we celebrate difference. Appreciating personality over perfection. Welcoming everyone and their unique story to our benches. We promise to have your back. Working together to build close bonds of trust and support. Creating safe spaces where we can have real conversations with open hearts and open minds.
All we ask is for you to dish up what makes you different.
Be you, be wagamama.
wagamama is proudly part of disability confident.
*100% of tips go to our teams. Average tips are based on front of house management positions across all our UK restaurants between 29/05/23 and 02/07/23. Actual tips by restaurant will vary. Tips are left solely at our guests' discretion and are not considered as wages by the company nor are they guaranteed in any way.
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