Sunday Times Best Places to Work 2024 BioNow Business Growth Award Winner 2024 The Opportunity: Reacta Healthcare is an entrepreneurial and fast-growing organisation, positioned for great things We have a fantastic opportunity for a Client Relations Coordinator to join the team. This hands-on role reports to the Head of Commercial and will be responsible for supporting the Commercial team in achieving excellent client satisfaction. The role includes the following key accountabilities: Key Accountabilities: Client Insights: Gather and analyse client feedback to understand needs and preferences. Identify trends and insights to drive continuous improvement. Strategy Development: Implement comprehensive client experience activities/strategies that align with objectives and enhance client satisfaction at all touchpoints. Cross-Functional Collaboration: Work closely with Operations, Quality, Commercial, and R&D teams to ensure a seamless client experience throughout the entire product lifecycle. Process Improvement: Implement processes (potentially technologies) to enhance the client experience. Client engagement: Work with colleagues to enhance client service skills and foster a client-centric culture. Co-ordinate client operational meetings. Support and champion delivery of high-quality service for all clients. Handle and resolve escalated client complaints or issues in a timely and effective manner. Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure client satisfaction and experience, and report findings to senior management. Essential Skills, Qualifications and Experience: To be successful in this role, applicants need to have the following essential skills and experience: Essential: Proven experience in client service or client experience management. Ability to handle inquiries and resolve issues effectively. Excellent communication skills to clearly convey information to clients and understand their needs and concerns. Ability to operate with own initiative, working independently on tasks. Ability to analyse client feedback and data to identify improvement opportunities. Experience of implementing successful client service improvement projects. Strong problem-solving skills. Exceptional organisational skills with the ability to multitask across the organisation Desirable: Experience in a heavily regulated industry, the healthcare or pharmaceutical industry. Knowledge of Customer Relationship Management (CRM) systems and client feedback tools. Sales experience. Clinical Trial Experience. Do you want to feel inspired every day? We are future-focused, and our business is growing rapidly. We succeed together through passion, commitment, and teamwork, and so can you.