With RAHIL SAGGAR LIMITED Paying £11,778.00 per year Manchester 25/02/25 expected start date Customer service practitioner (level 2) 1 Year 3 Months duration 1 position available Overview Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Chorlton Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team. About the apprenticeship Demonstrate and explain product's features, advantages and benefits, using non-technical language Clearly explain the product pricing structure; handling questions and working with the customer to find a suitable product for their budget and gain commitment to purchase Deliver operational processes and tasks relating to the role and the general operating of the store, such as date checking, banking etc, in order to give right first time customer care and maximise profitability. Follow all legal and professional requirements and clinical SOP's to the required standards Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customer's vison and lifestyle needs with the support of Eyewear Specialists and the wider team Support experience colleagues to use the Optometrist's recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs Deliver under guidance the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, glasses collections, glasses adjustments and relevant administration Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer with the support of Optical Consultants Experienced and Dispensing Opticians where appropriate Follow all legal and professional requirements and clinical SOP's to the required standards for which you have been signed off as competent by a clinician Apprenticeship qualification and training Customer Service Practitioner Level 2 Standard Off-the-job training is a critical and important element within the apprenticeship. Apprentices must complete the minimum requirement for the off-the-job training. The requirement is to complete a minimum of 6 hours per week or the equivalent over the practical learning duration (20% of capped 30 working hours). Off the job training must deliver new skills and knowledge that are directly relevant to the apprenticeship standard and can include: Teaching of theory via blended delivery methods Practical training Work shadowing supported learning and time spent writing any assignments/questions Career progression The opportunity to progress to Customer Service Specialist and progress within the business. About the employer Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Chorlton Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team. Employer RAHIL SAGGAR LIMITED Address 426 Barlow Moor Road Manchester Lancashire M21 8AD Working week 4 days per week, 9am-5.30pm (1 hour break), covering days Monday to Saturday (No Sundays) 30 hours per week Qualifications required GCSE or equivalent in English (Desired), GCSE or equivalent in Mathematics (Desired) Skills required Attention to detail, Communication skills, Customer care skills, Initiative, Logical, Non judgemental, Number skills, Organisation skills, Patience, Team working Things to consider The candidate over time, will demonstrate the following behaviours: Fact finding and active listening Assisted sale; able to adjust selling techniques to suit individual customer and have confidence and ability to gain commitment to purchase Rapport and relationship building with customers and colleagues Recognising customers emotions and feelings Ability to organise work and multitask Proactively identify and solve problems Attention to detail Ability to tactfully and competently handle questions, objections and concerns/complaints Behaviours: Polite and warm manner of speech Confidence to approach and speak to variety of customers or call 03333 222 666