Are you a friendly outgoing individual, with excellent communication skills and experience of using IT systems? Can you thrive on administrative tasks and not be bothered by handling a large number of phone calls every day?
Minehead Medical Centre is looking for a Receptionist (also known as Patient Navigators) to join our friendly administrative team and play a crucial role in ensuring the smooth and efficient operation of our surgery. You will not be overlooked. We know how important this role is in providing our patients with a safe and positive experience, while supporting our team to deliver the best care on a day-to-day basis.
Main duties of the job
You will be a confident communicator with a friendly, patient and welcoming nature, who is not put off by a fast-paced and demanding environment. Prior experience within a GP practice is desirable but not essential.
Job responsibilities
The job holder will have to:
* Greet patients and visitors, advising them of their appointments and checking them in.
* Answer telephone calls and manage patient inquiries with professionalism and empathy.
* Schedule appointments and manage the appointment calendar effectively.
* Handle prescription requests from patients and pharmacies.
* Deal with patient queries in person, over the phone, and via email.
* Handle and accurately record incoming and outgoing correspondence, including letters and emails.
* Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information.
* Complete the surgery administration, including registrations and deductions.
Therefore, the successful candidate must:
* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* Attention to detail and accuracy in handling patient information and administrative tasks.
* Ability to work effectively in a fast-paced and demanding environment.
* Desirably have prior experience as a patient navigator.
* Basic computer skills and familiarity with office software.
* Previous experience in a healthcare or administrative role is desirable but not essential.
System used
System used: EMIS
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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