* Job Title: Senior Customer Service Administrator
* Contract Type: Permanent
* Job Base: Office based
* Reference: V-97743
* Contact Phone: 01252 727887
* Job Published: 24/04/2025 09:52
Job Description
Are you a confident communicator and a skilled organiser with a background in customer service? We are working with a well-established business who is seeking an experienced Customer Service Administrator to join their growing operations team. This is a fast paced and critical role where you will oversee one of the busiest areas in the business, managing customer queries and coordination. As part of a close knit office team, you will play a key role in maintaining high standards of customer satisfaction while helping to drive internal efficiency and performance.
Key Responsibilities:
* Offering advice to ensure a rapid resolution.
* Maintain constant communication with customers, keeping them updated.
* Liaise with internal departments to ensure a smooth operation.
* Support the wider team during holiday cover and peak periods.
* Contribute to process improvements and support the Office Supervisor as needed.
What We are Looking For:
* Experience in a customer service administration role.
* Excellent communication skills – both written and verbal.
* Strong organisation and time management abilities.
* Proven ability to multitask in a fast paced, customer focused environment.
* Proficiency in basic IT systems – confident handling systems and data entry.
* A collaborative and proactive attitude, with strong problem solving skills.
Why Apply?
* Join a dynamic and supportive team within a respected industry leader.
* Play a key role in a busy, high-impact environment.
* Gain exposure to a range of technical operations with opportunities for progression.
* Enjoy a varied role where no two days are the same.
If you are a skilled coordinator who thrives under pressure and enjoys working with both people and processes, we would like to hear from you. Apply with your CV or contact our team for a confidential discussion.
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