Job Description - Client Services Manager (241998)
Client Services Manager - (241998)
Description
Client Services Manager (Team leader)
Permanent, full time (37.5 hpw)
Salary: £26,164 to £29,000 pa depending on skills and experience, with great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session.
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Weston team to deliver person-centred housing-related support and make it a Great Place to Work for our colleagues! You’ll manage our service which houses young people leaving care and experiencing homelessness. You’ll be based at our Young People’s service in Weston Super Mare.
This is a 24-hour young people’s service (Ofsted registered, accommodating 8 young people). An understanding of the new regulations would be helpful, but training can be given. A passion for working with children leaving care and understanding their needs is desirable.
Typical day as a Client Service Manager
* Leading our team of support workers and coordinators to deliver person-centred, efficient, quality housing support services to our customers aligned to our contracts.
* Coaching your team and managing individual and team performance.
* Being a Safeguarding lead for the team, overseeing health and safety checks and risk assessments.
* Promoting the service, ensuring visibility and accessibility to referring agencies and self-referring customers, and promoting our brand in the community.
* Ensuring the quality of the service is evidenced by KPIs and customer satisfaction surveys, empowering customers and colleagues alike.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You have
* Great people skills and the ability to communicate and understand where people are in their life.
* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
* Experience of leading a team, with a knack for empowering and developing others.
* Experience of delivering support in a housing or care environment.
* A vehicle is not essential for this role, but if you have one and need to use it, it must be insured for business purposes. We’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are unable to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
Looking for a job where you really belong? Where you can be yourself? Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
* Flexible working hours as this is a 24-hour service; the role will require you to work on a rota, mainly Mon to Fri, with occasional weekend shifts.
* Able to use technology.
* You’ll need an Enhanced DBS check, which we will pay for.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy), increasing to 39, with the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and more.
* Over 800 high street discounts on groceries, holidays, and days out. Save money with us!
* We Grow Our Own colleagues; when you’re ready for the next step in your career, you can grow with us!
* Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
* Explore our benefits in detail on our website.
Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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