Our CharityP3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We're different, creative and like to think of new solutions. We are helpful in everything that we do. We're always friendly and approachable. We are passionate about people. We believe that what we do can make a real and lasting difference. We are determined to tackle problems that others won't. We always go the extra mile and work with dedication and commitment. We work together internally and externally to ensure the best outcomes for the people we support.The RoleJob Title: Out of Hours Call OperatorHours: 21 hours per weekShift Pattern: Flexible covering Monday to SundayThe Call Operator is responsible for arranging out of hours emergency housing on behalf of the Derbyshire Districts and Boroughs. They will assess eligibility, book bed and breakfast or other emergency accommodation and will organise transport if required.We are looking for a compassionate individual who will answer calls promptly in a professional empathic manner ensuring quality of the service is delivered.The Call handler must be flexible around evening, night and weekend cover and is to report to the service manager to ensure we provide a safe, sound and supportive service to the people we work alongside and all who use our service.What We OfferIn return we offer the chance to join an expanding, dynamic organisation, with excellent opportunities for personal and professional development. We also offer a great benefits package on completion of the probation review:· 27 days annual leave per year, plus Bank Holidays· Pension Scheme· Paycare Employee Assistance Programme· Excellent Training Opportunities· Flexible Working Options AvailablePlease note P3 reserve the right to close this advert earlier than the stated closing date.Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.P3 is an equal opportunities employer and is committed to combating all forms of discrimination