Supporting the Front of House Manager, the management of client expectations is at the forefront of all you undertake. With the ability to engage and create a welcoming environment, you will support and guide customers through a seamless transaction of collecting and returning their motorhomes.
Responsibilities
* Uphold all aspects of customer service, to include:
* Issue pre-hire emails to notify customers of requirements for hire
* Verify validity for drive hire through DVLA, driver’s license and passport checks and follow up where necessary
* Scheduling vehicle collection times via telephone and email
* Respond to general enquiries via telephone and email ahead of client collections
* Conduct final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
* Meet & Greet clients
* Responsible for the complete handover of the motorhome to the customer from start to finish, including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a full tour of the motorhome
* Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios
* Resolve customer issues directly with limited requirement for escalation to head office team
* Ensure all lost property is logged and returned to customers or dealt with appropriately
* Collect client feedback
* General reception duties to include:
o Weekly recording of stock take
o Coffee machine re-stock & clean
o Shop re-stock
Person Specification
* Knowledge of customer service principles and practices
* Possess a friendly and engaging personality along with a confident manner
* Conflict resolution skills
* Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
* Commitment to delivering a high level of customer service - demonstrating business focus and a desire to succeed beyond what is expected
* Resilient and flexible and able to work in a fast paced and dynamic demanding environment
* Good attention to detail
* Flexibility to respond to a variety of work situations
* Full driver’s license with more than 2 years driving experience
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Referral programme
* Sick pay
Schedule:
* 8 hour shift
* Day shift
Application question(s):
* Are you aged 21 years or over (for driving insurance purposes)?
Licence/Certification:
* Full driving licence (required)
Work Location: In person
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