What you will do At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.What we offerCompetitive salaryComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career laddersDedication to safety through our Zero Harm policyAccess to business resource groupsTraining on our company valuesHow you will do it In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.You will:Diagnose and troubleshoot security alarm faultsUse a broad range of monitoring and programming softwareDeliver excellent customer service to external residential and commercial customersHandle bespoke and high-security customer requirements with discretionAssist field engineers to ensure remote connectivity to alarm systemsWhat we look for Required An interest in problem-solvingExcellent communication skillsAbility to convey technical information to a non-technical audiencePreferredExperience in technical problem-solvingExperience providing customer service over the phoneBackground in customer service#LI-MS2#LI-Onsite