At DeterTech, we are driven by a clear purpose: giving greater peace of mind to people and communities, every day. We are an industry leader at predicting, deterring, and detecting intrusions on customer sites by integrating cutting-edge technologies to deliver unmatched customer outcomes.
What’s expected of you?
DeterTech is looking for a Field Engineer to install, maintain, and remove battery-operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government, law enforcement, and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem-solving. Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone-working and highly rewarding role enabling you to give peace of mind to people and communities, every day.
Key Duties Include:
* Installation and commissioning of security solutions
* Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully
* Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing
* Ensure there is a low chance of false triggers during installation and maintenance
* Be responsible for ensuring all equipment, parts, and spares are loaded into your business vehicle ahead of all appointments
* Ensure all equipment is deployed, positioned, and secured on-site
* Fit, display, and remove company signage around the site of installation
* Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards
* Respond promptly to customer inquiries and service requests regarding equipment issues
* Successfully remove all off-hire equipment and pack it into the company vehicle safely
* Train customers and end-users on proper operation, maintenance, and safety protocols of equipment
* Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage
* Analyze complex technical issues and propose effective solutions to restore equipment functionality
* Collaborate with engineering and design teams to address recurring problems and improve equipment design
* Maintain a professional and courteous demeanor while interacting with clients
Professional Experience and Qualifications:
* 3+ years hands-on experience in a field engineer role or similar
* The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics, or an engineering background
* Have a full UK driving license
* CSCS training and H&S training would be desirable skills
* Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential
Personal Attributes:
* Independent and comfortable decision-making on site
* Enjoy a lone-working environment
* Be comfortable using a work iPad to record and comment on all jobs
* Able to perform physical activity on a day-to-day basis
* Strong problem-solving skills and a solution-oriented mindset
* Excellent communication and interpersonal skills
* Customer-focused attitude with a commitment to providing high-quality service
* Detail-oriented approach to diagnosing and resolving technical issues
* Adaptability to work in diverse and changing environments
* Ability to work independently and as part of a team
* Strong organisational skills to manage tasks and assignments effectively
* Patience and empathy when interacting with customers
Benefits:
* 25+ Days of Holiday
* Company pension scheme
* Employee Assistance Programme
* SmartWater Product Pack
* Wider Benefits Portal
* Buy Holiday Scheme
* Employee Recognition Programme
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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